FAQ

[Run installation]

1. Acies: Battle Runes Recommended Specifications
■ Recommended Specifications

- Android version 6.0 or higher

- iOS 10.1 or later

​※ If the OS is not the latest version, it may be difficult to run the game.

2. If Google (AOS) does not update

If the game update does not work in the Google Play Store

Please refer to the method below to try to solve the problem with the Google Play Store app.

1. Restart your mobile device (reboot)

2. Touch [Settings]-[Applications] on the mobile device

3. Select [Google Play Store] app

4. [Force stop] and [Clear cache] proceed

5. Update [Acies: Battle Runes] in the [Google Play Store] app

​※ The way to enter the application may vary by mobile device manufacturer.

※ We recommend that you try it in a stable LTE / Wi-Fi environment.

3. If you cannot connect to the game

If you cannot connect to the game, please check the network environment of your mobile device.

- Due to updates and maintenance, you may be temporarily unable to access the game.

- Depending on the network conditions, game access may not be smooth in public places where a large number of people are gathered, in enclosed spaces, or underground.

- When playing the game over Wi-Fi, it may be difficult to use the game when using an open router such as a hotspot provided by a mobile operator.

- If it is difficult to connect to the network, please use a data-based network connection or personal Wi-Fi router to check.

4. If the game does not run

Most of the cases where the game cannot be played occur because the resources required to run the game on the mobile device are not secured.

Please close all running apps in the task manager and then run the game again.

​※ The method of running the task manager may be different for each mobile device.

[payment]

1. How to check Google Play Store order number (transaction ID)
How to check the order number (transaction ID) of products paid in the Google Play Store

Please check the information provided below.

■ Google Play Store

1. Connect with Google Payments

2. Log in to the Google account you paid for

3. Check transaction details

4. Select the product you paid for in the completed transaction history

5. Check payment date / payment product / payment amount / payment method / transaction ID

- Number in GPA.1234-1234-1234-12345

2. How to cancel payment by store (market)

The method of ‘Payment Cancellation’ is different for each market (store), and if you want to ‘Cancel Payment’ of a purchased item,
Please check the policy below and payment cancellation methods for each market before submitting your inquiry via ‘representative email’.

■ Payment cancellation (subscription withdrawal) policy
According to the game operation policy, you must meet the following criteria:
We can help with payment cancellation (subscription withdrawal).

1. Inquiries received within 7 days after payment
2. If the purchased product is unused and stored

If the purchased product meets the above criteria, please proceed according to the order given for each market below.

- If you wish to cancel your Google Store payment, please submit it only through the ‘representative email’.
- Payment cannot be canceled through the Google Store Customer Center.
- App Store (iOS) payment cancellation can be done through the 'iTunes (App Store) Customer Center'.
- After canceling the App Store (iOS) payment, you must submit a ‘purchased item recovery application’ to the ‘representative email’.

■ Representative mail
- saintjoyhelp@gmail.com

■ Required information for inquiries related to Google payment
1. User ID:
2. Nickname:
3. Google transaction ID (order number): (GPA.17 digits)
4. Payment Date:
5. Product Name / Payment Amount:
6. Whether you agree to cancel payment:
※ How to check user ID: 6 numbers starting with # in profile basic information Example: #100111

▶ How to check Google Transaction ID
1. Connect with Google Payments
2. Log in to the Google account you paid for
3. Check transaction details
4. Select the product you paid for in the completed transaction history
5. Check payment date / payment product / payment amount / payment method / transaction ID
- Number in GPA.1234-1234-1234-12345

■ App Store (iOS)
1. Submit payment cancellation to iTunes (App Store) customer center
- Connect to ‘Contact Support’ on iTunes (App Store) (Shortcut)
- apple ID/password login
- Check the product with the problem - Details - Select Report
- Select the desired item (related to refund) from the report list and submit an inquiry
2. When payment cancellation from iTunes (App Store) is completed,
Inquiries received by [representative email] along with ‘required information’
3. When the application is completed, the payment cancellation process is completed after collecting the purchased item.
  ※ We can help you with payment cancellation only if you submit an inquiry without using the goods obtained at the time of purchase.
  ※ If it is impossible to collect goods using goods during the payment cancellation process, game use restrictions may be taken according to the operation policy.

▶ Required information for App Store (iOS) payment related inquiries
1. User ID:
2. Nickname:
3. Refund Product Name:
4. Refund Date:
5. Refund Complete Information
- Full screen shot of App Store refund response:
- App Store Refund Complete Receipt Screenshot:
※ How to check user ID: 6 numbers starting with # in the basic information of the profile Example: #100111
※ Choose one of the above 2 methods (full response to refund, screenshot of refund completion receipt) and attach a screenshot
 
3. In case of sudden payment of 1 dollar
When a card is registered as a payment method for the first time in the Google Play Store,
In order to check whether the card can be used, an amount of 1 dollar is virtually approved (provisional approval).

The payment is a hypothetical authorized payment and is not charged to the actual amount;
Please note that the pre-approved $1 will be canceled after checking the card that can be used.

If you need detailed confirmation of the one-dollar payment, go through the store you are using.
Please contact us for detailed information.

■ Go to Google Play Store Provisional Authorization Help page
[account]
1. How to link your account
Acies: Please check below for how to link your Battle Runes account.

■ Account Linking
1. How to link your account when accessing the game for the first time
  - When accessing the game for the first time, select Google Play or Facebook on the login screen and log in with the account you want to link with
2. How to link accounts while using guest (guest) accounts
  - Touch the gear (optional) on the top right of the main screen
  - Select Google Play or Facebook on the [Account] screen to link
※ For safe account management, please use by linking your Google Play or Facebook account.
※ If you log out of the game due to deletion, damage, loss, or change of the game while using the guest account, the game data may be lost and cannot be recovered.
2. How to set up push notifications
Acies: How to set up push notifications for Battle Runes is as follows.

■ Acies: How to Change Battle Runes Push Notification Settings
1. Touch the gear (option) icon in the upper right corner of the main screen
2. Communication Touch
3. Set Push Notification Off or On
■ How to change notification settings on mobile devices
1. AOS
- Touch the [Settings] icon on the device → [Settings] → [Applications]
- Touch [Acies: Battle Runes] in the application list → [Notification] > [Allow Notification] on or off

2. iOS
- Touch the [Settings] icon in the device → Touch [Acies: Battle Runes] in the settings → [Notifications] > [Allow notifications] on or off
3. How to receive game inquiries
Acies: How to receive a game inquiry for Battle Runes is as follows.

1. How to apply through 'St. Joy's representative mail'
2. How to apply through 'In-Game Inquiry'

■ Representative mail
- saintjoyhelp@gmail.com
※ For payment-related inquiries, please submit a receipt through the representative email.

■ Game Inquiry
1 Touch the gear (option) icon in the upper right corner of the main screen
2 Inquiries received after touching the game inquiry
※ If you receive an inquiry through the game inquiry, you can receive an answer by mail.
※ Inquiries that require image attachment, etc., should be submitted through the representative e-mail.